Terms of Service

Last updated: 2 November 2026

These terms are an agreement between YogaOS Software Solutions, operating under Thousand Petaled Yoga Center LLC SOC, Sports City, Dubai, UAE ("YogaOS", "we", "us"), and the business that signs up to use YogaOS ("you"): a yoga studio, a teacher-training academy or an independent teacher. By starting a trial, subscribing or using YogaOS, you agree to them.

Clients and students who use the YogaOS app to book with a business are covered by that business's own policies and by our Privacy Policy.

The service · Accounts · Trial, plans and billing · Cancelling · Your clients' payments · Your data · Your responsibilities · Connected platforms · AI features · Availability · Liability · Governing law

1. The service

YogaOS is online software for running a yoga business: Shala OS for studios, Kula OS for teacher-training academies, Guru OS for independent teachers, and the YogaOS app for their clients and students. What each plan includes is described on yogaos.io. Features listed there as "coming" or "planned" are not part of your plan until they are released.

2. Accounts

You give us accurate business details and keep them up to date.
You decide who on your team has a login and what each person can do. You are responsible for what happens under your logins, and you tell us at once if you think a login has been misused.
You must be legally able to enter into this agreement for your business.

3. Free trial, plans and billing

Free trial: you can try YogaOS free for 14 days. No card is needed. If you do not subscribe at the end, nothing is charged and we close the trial account.
Plans: plans are billed monthly or yearly in US dollars at the prices shown on yogaos.io when you subscribe. Yearly plans include two months free.
Founding rate: businesses that join at a founding rate keep that rate for 12 months from their start date. After that, the standard price at that time applies, and we tell you at least 30 days before it changes.
Setup: setup and moving your data costs a one-time fee shown on yogaos.io, and is free on a yearly plan.
Add-ons: optional add-ons, such as the AI assistant or video hosting, are billed with your plan.
Taxes: prices exclude any VAT or other taxes that apply to you.
Late payment: if a payment to us is more than 14 days late, we may pause your account after telling you. Your data is kept, and access returns once payment is made.
Discounts: discounts such as the Yoga Alliance discount apply only as agreed with us in writing or by email, and cannot be combined unless we say so.

4. Cancelling

Monthly plans: there is no annual contract. You can cancel at any time by emailing info@yogaos.io. Cancellation takes effect at the end of the month already paid for, and we do not refund part months.
Yearly plans: these run for the year paid for and are not refunded part-way, unless the law requires it or we end the service under section 12.
After cancelling: you can ask for an export of your data for 90 days after your account ends (see section 6).

5. Your clients' payments

Payments your clients make online go directly into your own Stripe account. YogaOS takes no percentage of your sales and is not a party to those sales. You are the seller: you set your prices, refunds, cancellation and membership rules, and you handle disputes and chargebacks with your clients and with Stripe. Stripe's own fees and terms apply to your Stripe account. If you offer packages that renew every month, you are responsible for telling your clients clearly how renewal and cancelling work.

6. Your data

You own it: you own the information you and your clients put into YogaOS ("your data"). We use it only to provide and support the service for you, as described in our Privacy Policy, and we never sell it.
Your clients: you are responsible for having the right to collect your clients' information and to contact them, including by WhatsApp, email and app notifications.
Exports: you can ask for an export of your client list, packages, invoices and attendance in a standard format (CSV or Excel) at any time, and for 90 days after your account ends.
Deletion: after those 90 days, or sooner if you ask, we delete your data, apart from records we must keep by law.
Usage figures: we may use anonymous, combined figures (for example, total bookings across YogaOS) to understand and improve the service. These never identify you or your clients.

7. Your responsibilities

Your waivers, health questions, policies and the classes you teach are your own. YogaOS provides tools to collect and record them, but it does not give legal, medical or tax advice. Check your wording and tax settings with your own advisers.
You will not use YogaOS to send spam or unlawful content, to harass anyone, to break any law (including privacy and consumer law), or to break the rules of a connected platform.
You will not try to break, overload, copy or reverse-engineer YogaOS, or reach another business's data.

8. Connected platforms

You can connect your own accounts on other platforms, such as WhatsApp Business, Facebook, Instagram, Google Business Profile, LinkedIn, TikTok and YouTube. When you do:

You confirm that you are allowed to manage those accounts.
You agree to follow each platform's own terms. Messages sent through the WhatsApp Business Platform are charged by Meta to the payment method on your WhatsApp account.
YogaOS posts or sends only when someone on your team presses Publish or Send, and you are responsible for that content.
These platforms can change or withdraw their services at any time. If a platform stops offering something, we will tell you, but we are not responsible for that platform's decisions.

9. AI features

AI features answer questions from your own records and draft messages for your approval. AI can be wrong. Check important answers against your records, and review every draft before it is sent; nothing is sent to a client without a person approving it. Plans with AI include a monthly allowance of questions, shown in YogaOS.

10. Availability and changes

We work to keep YogaOS available and your data backed up, but we cannot promise it will never be interrupted. We tell you in advance about planned maintenance where we can. We improve YogaOS over time. If we ever remove a feature that is a main part of your plan, we tell you at least 30 days before, and you may cancel and receive a refund of any unused prepaid time.

11. Our software

YogaOS, its design and its code belong to us. Your subscription gives you the right to use YogaOS for your own business while your account is active. You may not resell it or let others use it outside your business.

12. Ending the agreement

You can end this agreement by cancelling as described in section 4. We may suspend or end an account that seriously or repeatedly breaks these terms, after telling you and, where it can be fixed, giving you a reasonable chance to fix it. If we decide to stop offering YogaOS altogether, we will give at least 60 days' notice, refund any unused prepaid time, and provide your data export.

13. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise:

We are not liable for indirect or consequential losses, such as lost profits, lost bookings or lost goodwill.
Our total liability to you in any 12 months is limited to the amount you paid us for YogaOS in those 12 months.
We are not responsible for losses caused by third-party services we do not control: Stripe, connected platforms, internet and phone providers.
We are not responsible for content you or your team post or send.

You agree to cover our reasonable costs if a claim is brought against us because of content you sent, a law you broke, or your relationship with your own clients.

14. Changes to these terms

We may update these terms. We will email you at least 30 days before a change that affects your rights or your price. If you do not agree, you can cancel before the change applies. The date at the top shows the latest version.

15. Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai have jurisdiction over any dispute. Before going to court, both sides will first try in good faith to settle the matter by talking it through, for at least 30 days.

16. Contact

info@yogaos.io · WhatsApp +971 55 529 7704 · YogaOS Software Solutions, Thousand Petaled Yoga Center LLC SOC, Sports City, Dubai, UAE.